Wells Fargo Bank in 1412 Hahns Peak Drive

Customer Reviews about Wells Fargo Bank:

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  I have been involved in what I can only describe as a fiasco of a loan process. This has never been a problem with other stores, why can't this one get it right? From start to.... well I would say finish if it we completed, but it's not. From the notes placed by the banker not being viewed by the underwriter to the Debt to Income ratios being improperly calculated, to the poor communication as to why that error happened, to the poor follow up with management, to the change in management, to the ineffectiveness of upper management attempting to rectify the situation, to what almost appears to be a blatant effort to blow me off and delay the process so the loan could be refused..... All in all I won't get the loan I applied for, not even a decent rate, all due to the extreme mishandling of every roadblock possible. This store does not make attention to detail, communication, and the customer a priority, which is the reason for all these pitfalls. Look somewhere else and I'm sure wells fargo will be able to help you out. this should have been done in a couple days, not several weeks.
  By Kevin Prokop, September 10, 2017
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  No one will answer the phone at this location. How can you run a business with this many employees and no one answers the phone all day? You will just get transferred to the main automated system which is very annoying.
  By Hadley Trotter, September 05, 2017
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  I closed my accounts with Wellsfargo earlier last month. Come to find out they really didn't close it. It was still open and I got charged for overdraft protection. When I went to close it the previous month the banker did not ask why I was leaving. They checked other in that box. Their outside ATM was also broken for about 3 months but there was no sign or anything, people would continue to try to use it and their would be a line always (people would put card in and then could not do anything from there). When I went in upset about the overdraft charges, they dropped the overdraft charges (which was the right thing to do). I am upset about going into the managers office and seeing "Bank Lives Matter" written on the white board in large letters. I feel that is extreme distasteful and inappropriate for such an organization. It's not professional. Bottom line: After 8 years, I am happy to have left Wellsfargo. I am very happy with First National Bank and a local credit union now.
  By Adam Dutko, September 04, 2017

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